The web application is accessible from the following address: https://webapp.surfagest.com You can use the browser of your choice (Safari, Chrome, Edge etc.)
Continue ReadingWhat are the credentials to log in to the Mobile App?
The username and password are the same as you use to log in to the desktop application.
Continue ReadingI’m trying to connect to the Mobile App, but I get a warning that the connection is not private, how do I proceed?
This warning is normal because the application uses the HTTPS protocol but the SSL certificate is invalid or missing. Depending on the browser used, you can ignore this message and continue to the application.
Continue ReadingWhat does the “Unassigned” routing sheet mean in the Mobile App?
The unassigned routing sheets contain deliveries that have not yet been shipped and/or are not part of an existing routing sheet.
Continue ReadingWhen the customer signs a delivery or a transaction directly in the Mobile App, where does the signature go?
The signature is attached to the customer’s file (transaction) as an attachment.
Continue ReadingWhen I try to scan in the Mobile App, the default camera is the front one, what should I do?
By clicking the “Camera” button, you can select the default scan camera of your smartphone.
Continue ReadingHow do I move unshipped quantity in Location Management?
It is possible to move the unshipped quantity from the mobile app.
Continue ReadingWhen confirming the routing in the Mobile App, I cannot find the deliverer in the list of Suppliers, what should I do?
You must ensure that the type of service provider for the desired deliverer is assigned to the deliveries from the data table, “Service providers” tab
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